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Our Policies It is our goal to keep your pet happy here so you can enjoy your time away. Charges are calculated on a per night bases. Each night begins at the end of our regular office hours. There is no drop-off or pick-up after regular office hours. Veterinary services are charged according to regular Kitty Klinic prices and there will be a 'second trip' fee if the doctor must return on weekends specifically to treat your pet. We encourage you to bring familiar items from home for your pet, however they must be machine washable and we are not responsible for lost or damaged items. Please make a list of the items you want returned at the end of your pet's stay and we will make every attempt to do so. We will try to duplicate your pet's food and litter, within reason, to make the stay as home-like as possible. We stock Hills®, Iams® and Purina® products. We will purchase some items that are readily available. If your pet has special needs beyond our standard food, please bring what you would like us to use. Our standard diet is Hills Adult Maintenance®. Kitty Condos are vented as a unit so there is minimal risk of disease spread by droplet. We require a distemper/respiratory vaccination prior to a stay in the Kitty Condos room. We cannot be held responsible for sub-clinical diseases activated by the stress of being away from home. Strict sanitation procedures are followed at all times and pets are not allowed contact with other animals except family members. Hands are disinfected prior to handling any pet. We require a pre-boarding physical for fragile geriatric, ill or diabetic cats that are not currently patients of the Kitty Klinic and well regulated. We will be happy to send for medical records from other veterinarians to have in your pet's file, but be aware this process takes up to 14 days to receive. Extremely ill pets may be transferred across the street to the Olympia Pet Emergency Hospital at night, as there is no staff in the building. We require 50% of the estimated bill at the time of check-in. Please leave an emergency number where you can be reached. If your pet should become ill while boarding we will make every attempt to reach you. If you can not be contacted we will do the minimal work-up to diagnose and treat the problem at the Kitty Klinic. Your signature is taken as approval for this when boarding your pet. All animals are monitored twice a day by trained staff for appearance, alertness, appetite and litter box use. We will contact you if there is a problem. Proof of vaccines (FVRCP) are required for boarding. We prefer birds and reptiles be brought in to board in their own cages to reduce stress. We have housing for rabbits, ferrets and other rodents. Call with any questions. We reserve the right to apply Advantage® or Revolution® to any pet that comes in with fleas or ear mites.